Conflict Management

No.	Competency Item	NAC	DEV	COM	DTE	EXC
	Demonstrate knowledge and ability to identify the signs and symptoms of common conflict situations in the health setting such as:
DB-07-01	frustration
DB-07-02	anger
DB-07-03	confusion
DB-07-04	emotional outbursts.
	Demonstrate knowledge and ability to recognize the common sources of conflict such as:
DB-07-05	beliefs, values, and biases
DB-07-06	individual differences
DB-07-07	expectations
DB-07-08	professional roles and beliefs
DB-07-09	financial concerns.
DB-07-10	Demonstrate ability to intervene immediately in those conflicts that have a direct effect on client care.
DB-07-11	Demonstrate knowledge and ability to report and document conflict to the appropriate professional.
	Demonstrate ability to manage the conflict by using effective communication techniques to:
DB-07-12	include all involved in conflict
DB-07-13	separate fact from fiction
DB-07-14	seek suggestions and ideas for resolution
DB-07-15	select agreed upon solution
DB-07-16	establish measures of success.